What Is Continuous Quality Improvement?

CQI is a philosophy that encourages all team members to continuously ask: “How are we doing?” and “Can we do it better?”(Edwards, 2008). More specifically, can we do it more effectively? Can we be more efficient? Can we do it in a more timely way? Continuous improvement begins with the culture of improvement for the clients, the organization, and the population in general.

Below you will find a robust selection of files and forms ranging from Audits to Case Planning to Treatment Progress. These have been catagorized and assembled into a toolkit for your community corrections organizations. Please feel free to edit and use these as needed.

 

      Download the full CQI Toolkit hereICCA CQI Toolkit.zip

 

Assessment Tools

 

      ●︎ Butler Co Adult Probation ORAS Interview Observation Tool

      ●︎ ODRC ORAS Dirty Dozen Checklist
      ●︎ ODRC ORAS interview observation tool
            ●︎ ODRC ORAS interview observation tool scoring guide

      ●︎ Oriana House CD Assessment Observation
      ●︎ Oriana House ORAS audit spreadsheet
            ●︎ Download MS Excel version – Oriana House ORAS audit spreadsheet
            ●︎ Oriana House ORAS audit spreadsheet information
      ●︎ Oriana House ORAS CSST and CST QA
      ●︎ Oriana House ORAS Direct Observation Form
      ●︎ Oriana House ORAS SRT QA

      ●︎ Talbert House ORAS Desktop Review
      ●︎ Talbert House ORAS Grading Tool
      ●︎ Talbert House ORAS Observation Tool

Audit Documentation Tools
 

      ●︎ Alvis House BCS Documentation Collection (Quarterly)
      ●︎ Alvis House HWH Document Collection (Quarterly)

      ●︎ Oriana House ACA 4th Edition Spreadsheet SAMPLE
            ●︎ Download MS Excel version – Oriana House ACA 4th Edition Spreadsheet
      ●︎ Oriana House BCS – Performanced Based Standards Spreadsheet 2014 SAMPLE
            ●︎ Download MS Excel version – Oriana House BCS – Performanced Based

Case Planning

      ●︎ Butler Co Adult Probation Case Plans
      ●︎ Butler Co Adult Probation Cognitive Behavioral Groups and Programming

      ●︎ Correctional Treatment Facility DEGREE OF SEVERITY NOTE
      ●︎ Correctional Treatment Facility OPEN FILE AUDIT
      ●︎ Correctional Treatment Facility TREATMENT PLAN GUIDE
      ●︎ Correctional Treatment Facility WEEKLY NOTE

      ●︎ Franklin Co Adult Probation Caseload Audit Form

      ●︎ MonDay Continued Stay revised 12.14

      ●︎ Oriana House Quality Case Planning Form

      ●︎ Volunteers of America Peer Review 12.2014
      ●︎ Volunteers of America Peer Review Guide

      ●︎ Warren Co ProbationCASE PLAN BLANK

Doseage and Structured Time

      ●︎ Alvis House Weekly Activity Tracker
      ●︎ Oriana House Dosage Reference Sheet
      ●︎ Oriana House Dosage Spreadsheet
             ●︎ Download MS Excel version – Oriana House Dosage Spreadsheet
      ●︎ Oriana House Dosage Spreadsheet Instructions
      ●︎ Oriana House Unit Observation QA form for Structured time

EPICS and EPICS II

      ●︎ Franklin Co Adult Probation Coaching checklist
      ●︎ Franklin Co Adult Probation EPICS QA Master Copy
            ●︎ Download MS Excel version – Franklin Co Adult Probation EPICS QA Master...
      ●︎ Franklin Co Adult Probation EPICS Rating Form

Facility Walkthough

      ●︎ Oriana House After Hours Facility Check
      ●︎ Oriana House Sanitation Checklist

      ●︎ Talbert House Environmental Review 2015
            ●︎ Download MS Excel version – Talbert House Environmental Review 2015

      ●︎ Volunteers of America RRP Wkly & Monthly Facility Review Form
            ●︎ Download MS Excel version – Volunteers of America RRP Wkly & Monthly...

File Audits

      ●︎ Butler Co Adult Probation Supervision and Case File Audits

      ●︎ Correctional Treatment Facility CLOSED FILE AUDIT
      ●︎ Correctional Treatment Facility MIDAS CaseFileReviewForm
      ●︎ Correctional Treatment Facility OPEN FILE AUDIT

      ●︎ Franklin Co Adult Probation Caseload Audit Form

      ●︎ MonDay Admission Review Revised 12.14
      ●︎ MonDay Completeness of Client Record revised 12.14
      ●︎ MonDay Continued Stay revised 12.14
      ●︎ MonDay Peer Case File Review 12.14

      ●︎ Oriana House Caseworker Paperwork QA
      ●︎ Oriana House CCIS QA
      ●︎ Oriana House Database and Intake Accuracy
      ●︎ Oriana House Education File Audit
      ●︎ Oriana House Employment Department File Audit
      ●︎ Oriana House Order of File Form
      ●︎ Oriana House Treatment Department File Audit

      ●︎ STAR Case Record Audit Sheet 05-05-14
             ●︎ Download MS Excel version – STAR Case Record Audit Sheet 05-05-14
      ●︎ STAR EXIT FILE QA – Blank
             ●︎ Download MS Excel version – STAR EXIT FILE QA – Blank

      ●︎ Volunteers of America Peer Review 12.2014
      ●︎ Volunteers of America Peer Review Guide
      ●︎ Volunteers of America RRP Record Review 12.05.14
            ●︎ Download MS Excel version – Volunteers of America RRP Record...

      ●︎ Warren Co Probation INTERNAL AUDIT FORM
      ●︎ Warren Co Probation PEER CQI (GRAND FUNDED) W SCORE SHEET 041014
      ●︎ Warren Co Probation PEER REVIEW FINDINGS JULY 2014

Group Observation

      ●︎ Butler Co Adult Probation Cognitive Behavioral Groups and Programming
      ●︎ Butler Co Adult Probation Supervision and Case File Audits

      ●︎ Correctional Treatment Facility GROUP FACILITATOR AUDIT

      ●︎ MonDay CBCF Peer Review
      ●︎ MonDay Vendor Evaluation Rev 12.14

      ●︎ NEOCAP ART QA forms
      ●︎ NEOCAP Cognitive Programming QA Form
      ●︎ NEOCAP Group Fidelity Checklist
      ●︎ NEOCAP Moving On QA
      ●︎ NEOCAP T4C Group Observation Form

      ●︎ Oriana House Cognitive Behavioral Department Group Observation Form
      ●︎ Oriana House Education Department Observation Form
      ●︎ Oriana House Facility Director Group Observation Form

      ●︎ STAR CBT Group evaluation form

      ●︎ Talbert House GROUP OBSERVATION FORM

      ●︎ Volunteers of America Group Facilitation Evaluation Form 9-10-12

Individual Direct Observation

      ●︎ Butler Co Adult Probation BECCI CRJ VERSION WITH GUIDE
      ●︎ Butler Co Adult Probation Supervision and Case File Audits

      ●︎ Franklin Co Adult Probation Coaching checklist

      ●︎ ODRC Individual Session Eval Form
      ●︎ ODRC PO Observation Tool w MI

      ●︎ Oriana House Caseworker Direct Observation Form
      ●︎ Oriana House CCP Observation Form
      ●︎ Oriana House MI Skills Evaluation

      ●︎ STAR CBT Intervention Evaluation Form
      ●︎ STAR Individual QA Sheet

      ●︎ Volunteers of America Individual Session Observation Form 12-6-2013

Line Staff

      ●︎ Alvis House Facility Observation Form

      ●︎ Oriana House CCP Log Review Form
      ●︎ Oriana House CCP Observation Form
      ●︎ Oriana House CCP Spreadsheet Example
      ●︎ Oriana House CCP Training and Proficiency Process
      ●︎ Oriana House Line Staff Documentation QA
      ●︎ Oriana House Unit Observation Form

      ●︎ Volunteers of America RRP Monthly QA Reports Template 2014
            ●︎ Download MS Excel version – Volunteers of America RRP Monthly QA...

Performance Evaluations

      ●︎ Butler Co Adult Probation Officer Evaluation

      ●︎ Correctional Treatment Facility Performance Appraisal -CM
      ●︎ Correctional Treatment Facility Supervision Log

      ●︎ STAR Case Manager Evaluation
      ●︎ STAR Coordinator Evaluation
      ●︎ STAR Director Evaluation
      ●︎ STAR Manager Evaluation
      ●︎ STAR Operations Evaluation
      ●︎ STAR Operations Supervisor Evaluation

      ●︎ Talbert House Activity and Security Monitor Review
      ●︎ Talbert House Case Manager Review
      ●︎ Talbert Housel Clinical Service Provider Review

      ●︎ Volunteers of America Interview Vignettes with scoring 12 09 14
      ●︎ Volunteers of America Resident Supervisor Training Checklist
            ●︎ Download MS Excel version – Volunteers of America Resident Supervisor...

      ●︎ Warren Co Probation Evaluation Part I all staff
      ●︎ Warren Co Probation PART II ASSCom eval
      ●︎ Warren Co Probation Part II probation officers eval

Policy & Procedure and Vision Statements

      ●︎ Butler Co Adult Probation Cognitive Behavioral Groups and Programming
      ●︎ Butler Co Adult Probation Supervision and Case File Audits
      ●︎ Butler Co Adult Probation Unit Objective

      ●︎ Oriana House CCP Training and Proficiency Process
      ●︎ Oriana House EPICS II Business Rules

      ●︎ Talbert House CQI Policy
      ●︎ Talbert House Customer Satisfaction Policy
      ●︎ Talbert House FY 15 CQI Plan
      ●︎ Talbert House Human Subjects Policy
      ●︎ Talbert House QI Flowchart

      ●︎ Volunteers of America QI Plan Addendum RRP FY 2015 01.06.15
      ●︎ Volunteers of America RRP Monthly QA Reports Template 2014
            ●︎ Download MS Excel version – Volunteers of America RRP Monthly QA

Surveys

      ●︎ Correctional Treatment Facility Anonymous Survey
      ●︎ Correctional Treatment Facility Client Satisfaction Survey
      ●︎ Correctional Treatment Facility MIDAS Survey

      ●︎ Franklin Co Adult Probation In-house Programming Survey
      ●︎ Franklin Co Adult Probation Offender Survey

      ●︎ NEOCAP Group Evaluation Survey

      ●︎ Oriana House Client Community Referral Survey
      ●︎ Oriana House Electronic Monitoring Client Survey
      ●︎ Oriana House NonResidential Client Survey
      ●︎ Oriana House Residential Client Survey

      ●︎ STAR How Are We Doing Survey

      ●︎ Talbert House Client Satisfaction Survey
      ●︎ Talbert House Customer Satisfaction Policy
      ●︎ Talbert House Employee Satisfaction
      ●︎ Talbert House Referral Source Phone Script
      ●︎ Talbert House Referral Source Questionnaire – Phone Version

      ●︎ Volunteers of America RRP Residential Client Satisfaction Survey 05.12.14

Treatment Progress

      ●︎ Correctional Treatment Facility DEGREE OF SEVERITY NOTE
      ●︎ Correctional Treatment Facility WEEKLY NOTE

      ●︎ Oriana House Behavior Assessment
      ●︎ Oriana House Example Behavior Management System

      ●︎ STAR CBT Class Report
            ●︎ Download MS Excel version – STAR CBT Class Report

      ●︎ Talbert House BCS 21 Offender Assessment Form
      ●︎ Talbert House In-Program Client Assessment